Whether you have questions about registration, payments, bonuses, betting, or security — you'll find clear, straightforward answers right here.
Answers to the most frequently asked questions, all in one place. Search and get what you need in seconds.
Browse by category — registration, payments, bonuses, and betting — to find what you need quickly.
If you can't find the answer in the FAQ, reach out to us directly via Live Chat or email — in Bangla.
Yes, registering on Score365 is completely free. There are no fees, charges, or hidden costs to open an account. Simply sign up with accurate details and start playing after your first deposit.
You must be 18 years of age or older to register on Score365. A National ID or passport may be required as proof of age.
Any account found to belong to a user under 18 will be permanently closed.
Each person may hold only one account on Score365. If multiple accounts are found, all of them will be closed and any bonuses forfeited. Please stick to a single account.
To register on Score365, you'll need to provide the following information:
After completing registration, verify your number with the OTP sent to your mobile. Then make your first deposit and claim your 100% welcome bonus. From there, start playing your favourite games.
You'll find a "Referral Code" field in the registration form. Enter your code there. Having a referral code gets you extra benefits on top of the welcome bonus.
Registering on Score365 takes just 2 minutes. Fill in the form, verify your OTP, and your account will be activated.
On the login page, click the "Forgot Password?" button. Enter your registered mobile number and you'll receive an OTP. Verify the OTP, then set a new password.
Yes, you can log in to Score365 from multiple devices at the same time. However, if suspicious activity is detected, your account may be temporarily locked as a security measure.
Enabling "Remember Me" will keep you logged in on the same device for up to 30 days. It's best to avoid this option on shared or public devices.
If your mobile number has changed, contact support. Your identity will be verified before the new number is updated. In the meantime, log in using your username or email.
Too many incorrect password attempts will temporarily lock your account for security. Wait 30 minutes or contact Support.
The following payment methods are available on Score365:
For more details Payment Page See here.
The minimum deposit via Mobile Pay, Nagad, and Rocket is ৳100. For bank transfers, the minimum is ৳500. Your first deposit comes with a 100% welcome bonus.
Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) are typically processed within 30 minutes. Bank transfers may take 1–2 business days.
KYC verification is mandatory before your first withdrawal.
The minimum withdrawal amount on Score365 is ৳500. The maximum withdrawal limit depends on your account's VIP level.
KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, you'll need to submit a photo of your national ID or passport. Once verified, you won't need to do it again.
Deposits are usually instant. However, server load can occasionally cause a delay of 5–10 minutes. If funds haven't arrived after 15 minutes, contact support with your transaction ID or a screenshot.
Score365 does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own transaction charges.
The maximum limit depends on your account's VIP level — as your level increases, so does the limit. For more details, VIP page See here.
Your first deposit after registration will automatically receive a 100% welcome bonus. For example, deposit ৳1,000 and you'll have ৳2,000 to play with.
Bonus funds cannot be withdrawn directly. Withdrawal is only available after meeting the specified wagering requirements (rollover) — typically 5–10x the bonus amount.
A percentage of losses from a specified period is returned to your account as cashback. The higher your VIP level, the higher your cashback rate.
Bonus validity depends on the type of bonus. Welcome bonuses generally must be used within 30 days. Any unused bonus will be removed once it expires.
The reload bonus is a special deposit bonus offered to regular members on a weekly or selected-day basis. Log in and visit the Promotions page to see current offers.
A bonus may be cancelled for any of the following reasons:
When placing a bet, look for the "Use Free Bet" option on your bet slip and select it. If your free bet wins, you receive the profit only — the original stake amount is not included in the payout.
Live betting means placing bets in real time while a match is in progress. Odds change every second, and you can bet based on the live score and match situation. It's far more exciting than pre-match betting.
You can bet on the following sports on Score365:
The maximum bet amount depends on the match, the market, and your VIP level. The limit for each market is displayed at the time of betting.
Once a bet is confirmed, it generally cannot be cancelled. However, you can use the Cash Out feature to take partial or full winnings before the match ends.
Score365 displays odds in decimal format. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (profit of ৳150). Higher odds mean a bigger payout, but a lower chance of winning.
A parlay combines multiple bets into one. If all selections win, the odds multiply and the potential payout grows significantly. However, if even one selection loses, the entire bet is lost.
If a match is cancelled, the stake for that bet is refunded in full. If a match is suspended and does not resume within the rescheduled timeframe, the bet is also voided and your stake is returned.
Yes. Through Score365's responsible gaming settings, you can set daily, weekly, or monthly betting and deposit limits. For more details, Responsible Gaming page.
Log in and go to Settings → Profile. You can update your email, address, and other details there. To change your name or date of birth, please contact support.
Email Support to close your account. If you have a withdrawable balance, make sure to withdraw it first. Closed accounts cannot be reopened.
Yes. You can switch between Bangla and English under Settings → Language.
Yes. You can manage SMS, email, and push notifications separately under Settings → Notifications.
Log in and go to "My Account" → "Betting History" or "Transaction History" to view your full records, including dates, amounts, and results.
on the App page Download the Android or iOS app from there. You can log in to the app using the same credentials as the website.
Every bet earns points. The more you bet, the more points you accumulate — and points unlock higher VIP levels. Learn more on the VIP page।
Score365 uses 256-bit SSL encryption. Your personal information and financial data are fully protected — our security is on par with that of a bank.
Go to Settings → Security → Two-Factor Authentication and turn it on. You'll receive an OTP on your mobile each time you log in. Keeping 2FA enabled significantly improves your account security.
Instantly:
Score365 will never ask for your password, OTP, or banking details over the phone, by message, or via email. Always score365.pro Log in at the official address. Never click on suspicious links.
Yes. Score365 never sells your personal information to third parties. Your data is used solely for account verification and legal compliance. For more details, Privacy Policy।
If your account is suspended, email support@score365.pro. State that you'd like to know the reason and submit any required documents.
Go to Settings → Responsible Gaming → Self-Exclusion to close your account for a period of 6 months to 5 years. Learn more on the Responsible Gaming page।
Yes. You can request deletion of your data in accordance with legal requirements — just email Support. Note that financial transaction records may be retained as required by law.
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Every day, thousands of people register, deposit, place bets, and withdraw their winnings on Score365. With that many users, questions are bound to come up — some are confused about how bonuses work, others have concerns about payments, and some simply forget their password.
This FAQ page is here so you can find answers quickly — no need to contact support. Clear and simple, all in one place.
Score365's FAQ sections are updated regularly. As new features are introduced, new questions and answers are added. If you can't find what you're looking for, contact support directly — and if possible, your question will be added to this page.
Still have questions? Reach us directly via live chat or email at support@score365.pro. Our Bengali-speaking support team is available 24/7.
Register for free on Score365 and claim your welcome bonus.